Refund Policy & Cancellation
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SITE:
At Payigrid, our commitment is to deliver top-notch products and services for all your past, present, and future business transactions with us. Our goal is to ensure a seamless and hassle-free experience when accessing our Payigrid platform
We guarantee the quality and authenticity of the entire range of products and services available on the Payigrid website. However, if you experience any dissatisfaction or have grievances regarding our products or services, we apologize for any inconvenience and assure you of our Peace of Mind policy.
Unused Balance Clause
If a retailer or distributor receives a top-up or advance payment and chooses not to use the amount for goods and services, they can request a refund after one month of the deposit. Upon receiving the refund request, the balance amount will be refunded within 15 to 20 working days through the same source.
RETURN AND EXCHANGE
Our entire product and service catalog is supported by a 3-day return and exchange policy. This policy covers any errors or mishaps that occur from the acquisition of the product or service to the date of complaint registration. Products or services such as Mobile & DTH Recharge, Utility bill payment, MATM, AEPS, DMT are eligible for return and exchange only when purchased from the Payigrid web portal. Third-party products are not covered under our policy.
If a customer has not received their product or service but has completed the transaction, they can either reacquire the product or avail another service of the same monetary value by contacting us.
A product or service is only liable under return and exchange policy if the request is made within 3 days of its acquisition, and accepted channels for making such request are our official support mail address and second by contacting through our helpline number.
CANCELLATION
- In any case, if you do not want to opt for an exchange and return policy, and want your money refunded to you, you can always cancel your product or service acquisition. But there are certain policy norms, which need to be understood before requesting any cancellation or refund.
- Cancellation is not accepted for certain transactions beyond our control, such as mobile & DTH recharge, insurance premium payment, utility bill payment, AEPES, MATM, DMT.
- In case you have signed up for any third party product and service through our interface, there will be no refund on such cancellation, as it lies out of our purview and is controlled by third party products and services.
- The only valid medium to make cancellation and refund requests is through our support mail or by calling our support center or creating a support ticket through our web portal.
- The entire cancellation and return process may take up to 7 days, and customers should stay in touch with their bank for information on the refunded money.
- Refunds may be partial or full, depending on the company’s policy on the product and service. For detailed information, refer to the specific cancellation policy rules.
Note:
All sales of Recharge are final, and no refund or exchange is permitted. Payigrid is not responsible for any Recharge purchases made for an incorrect mobile number or DTH account number.
However, in the event of a completed transaction where money has been charged but recharge is not delivered within 24 hours, customers can inform us through the “Raise Complaint/Ticket” option or by calling our Customer Care Number. Upon investigation, if it is confirmed that money was charged without delivery, a full refund will be issued within 7 working days from the receipt of the email, including details such as mobile number or DTH account number, operator name, Recharge value, transaction date, and order number.
